Service Calls
Service calls are performed between 9a.m. and 5p.m. on weekdays and are usually responded to within 24-48 hours, except in cases of bona fide emergencies. All service calls must be reported by the resident to the leasing office. They may be reported online, by telephone, written message, or in person at the leasing office. Maintenance workers are not authorized to make any individual calls before clearing such request through the office.
Service calls are performed on a first come, first served basis with priority given to those requests which would constitute a hazard or discomfort to the resident. In reporting any maintenance discrepancy, the resident shall inform the leasing office as to the presence of any pet located within the apartment home. If such pet is known to be unfriendly, it is the resident’s responsibility to inform the manager and to lock the pet in a room other than where the maintenance technician needs to work.
The following is a qualifying list of emergency maintenance issues:
- Fire
- Uncontainable Water Leak
- No AC (above 80 degrees outside)
- No Heat (under 50 degrees outside)
- No Water
- No Electricity (after BGE has been contacted)
Lockouts are not considered an emergency.
In the event that there is a life threatening emergency, please contact the proper authorities before contacting Sherwood Crossing. After the proper authorities have been contacted, call the leasing office to get in touch with our on-call maintenance technician.
Service calls can be reported on the resident portal at:
www.SherwoodCrossingApartments.com
If you haven’t already created your profile, go online and sign up today.
Sherwood Crossing 